Developing Interactional Competence: A Conversation-Analytic by H. Nguyen PDF

By H. Nguyen

ISBN-10: 0230319661

ISBN-13: 9780230319660

ISBN-10: 134932535X

ISBN-13: 9781349325351

An exceptional glimpse into the multidimensional studying approaches that occur while beginner pros strengthen the required verbal exchange abilities for powerful job accomplishment. This research of actual sufferer consultations by means of pharmacy interns is an important contribution to analyze on future health communique education.

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Extra resources for Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy

Sample text

0) Ph writes on insurance form 14 → Pt: just put down there Roxanne in there. 0) Ph continues to write 16 Ph: °xxxx just write down prescription number°. 0) 18 Ph: sign right there that’s for the insurance? 0) Pt writes on form, 20 Ph gets bottle out of bag In this segment, the patient’s identification has been slightly problematic. In line 9, the pharmacist has to confirm the name with her, and in line 14, the patient also specifies which name to use for insurance. It is noteworthy that by giving the pharmacist instructions about what name to use, the patient displays her understanding of this institutional procedure at the pharmacy.

Yes. Pt nods Pt nods Ph: okay. hh u:hm. 2) Ph: okay? 3) A striking feature of the pharmacist’s first verbal action after the opening (lines 4–6) is that it mentions almost everything that the patient already has information about: that it is a prescription that the patient is getting, that it is today, and even the name of the medicine must be somewhat familiar to the patient as doctors usually mention the medicine to their patients. With respect to the information load, this utterance seems redundant.

By bringing the medicine out in the open (line 3, Excerpt 4a, lines 19–20, Excerpt 4b), the pharmacist makes it a relevant object in the interaction. In addition, since the bottles and receipts contain information about the patient and the prescription, this action also serves to bring together and activate the patient profile on papers and the patient or his/her representative physically standing at the counter. This observation can be supported by one instance where the pharmacist has to resort to the label on the bottle to choose an appropriate pronoun to refer to the gender-neutral looking baby at the counter.

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Developing Interactional Competence: A Conversation-Analytic Study of Patient Consultations in Pharmacy by H. Nguyen


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